Making a Sandwich: Effective Feedback Techniques

Feedback is one of the most important skills when collaborating with others. Giving and receiving feedback with honesty, integrity and empathy is hard. Doing so consistently takes practise and requires learning and practising feedback and listening techniques.

In this session, Dan discusses a number of feedback models and techniques and shows you where and how you can apply them. He explains the infamous and much-misunderstood “sandwich model” of feedback, how it works and why it usually doesn’t, and looks at some of the failure modes of feedback. Are you using feedback to help your colleagues and yourself to grow, or are you using it to coerce and control them? How do you know? And what does any of this have to do with Systems Theory?

After this session, you will be better equipped to offer feedback, more resilient when receiving feedback, and maybe more aware of your own motivations for doing so.

Dan North uses his deep technical and organisational knowledge to help CIOs, business and software teams to deliver quickly and successfully. He puts people first and finds simple, pragmatic solutions to business and technical problems, often using lean and agile techniques. With over twenty years of experience in IT, Dan is a frequent speaker at technology conferences worldwide. The originator of Behaviour-Driven Development (BDD) and Deliberate Discovery, Dan has published feature articles in numerous software and business publications, and contributed to The RSpec Book: Behaviour Driven Development with RSpec, Cucumber, and Friends and 97 Things Every Programmer Should Know: Collective Wisdom from the Experts. He occasionally blogs at http://dannorth.net/blog.

 

Price: Free

Language: English

Contact: Benedikte Schaltz
 

Follow @GOTONights
Follow @GOTOcon 

Registration

Remember to cancel if you are unable to come.
In case you need to cancel your registration, please contact: Benedikte Schaltz <bls@trifork.com>, no later than April 13 at 9:00 AM. Please notice that we have a no-show fee of DKK 200,- so please cancel your registration if you cannot attend.